Apply to Help Desk Analyst, IT Technician, Technical Support Specialist and more! Because of the Commute Filter, your results are limited. Occasionally directed in several aspects of the work. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Has some authority for personnel actions. Use our tool to get a personalized report on your market worth. Makes day-to-day decisions within or for a group/small department. Manages front desk personnel and ensures quality customer service. Responds to telephone, email and on line requests for technical support. Provide continuous status information to ensure customer satisfaction. Locations. Salary.com. May also be a level above a supervisor within high volume administrative/ production environments. Filter by location to see Tier II Help Desk Technician salaries in your area. Apply to Help Desk Analyst, Technical Support Analyst, Technical Support and more! Creates and manages escalation procedures and ensures service levels are maintained. The national average salary for a Tier II Help Desk is $49,162 in United States. Typically requires 5 years experience in the related area as an individual contributor. Search 16 Help Desk Tier jobs now available in Toronto, ON on Indeed.com, the world's largest job site. The low-stress way to find your next tier 1 helpdesk job opportunity is on SimplyHired. Typically reports to a hotel manager. Visit PayScale to research tier 1 help desk technician hourly pay by city, experience, skill, employer and more. Skills The average salary for a Help Desk Technician in South Africa is R118,244. Makes day-to-day decisions within or for a group/small department. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. Initiate customer contact, escalate to appropriate parties and resolve incidents. True first level manager. The average hourly pay for a Help Desk Analyst is $18.54, An entry-level Help Desk Analyst with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.19 based on 88 salaries. Thorough knowledge of the team processes. There are over 1,060 help desk tier careers waiting for you to apply! Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Ensures that project/department milestones/goals are met and adhering to approved budgets. Typically reports to a manager or head of a unit/department. Stay up to date on the latest compensation trends. Mindbank Consulting Group has an immediate need for a Sr. Help Desk Technician (Tier 3). Has no authority for staff actions. Typically reports to a supervisor or manager. Verified employers. Provides support to end users for computer, application, system, device, access and hardware issues. Filter by location to see Tier I Help Desk salaries in your area. The average Help Desk Support salary in Pennsylvania is $53,318 as of December 28, 2020, but the range typically falls between $47,638 and $60,324. The formula for a winning company culture. Typically requires 1-3 years of related experience. Competitive salary. Supervises the day-to-day operations of the help desk. Extensive knowledge of department processes. Verified employers. Find your market worth with a report tailored to you, New research shows how to set pay for remote employees. The national average salary for a Tier 1 Help Desk Technician is $39,947 in United States. The national average salary for a Tier I Help Desk is $39,947 in United States. May require an associate degree or its equivalent. Typically requires 3-5 years experience in the related area as an individual contributor. May require 0-1 year of general work experience. May be responsible for front desk budgeting. Salaries New tier 1 helpdesk careers are added daily on SimplyHired.com. Possesses a moderate understanding of general aspects of the job. Typically reports to Unit or department head. Manages subordinate staff in the day-to-day performance of their jobs. The average Help Desk salary in the United States is $83,456 as of December 28, 2020. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. per year. Companies Tell us about your job and pay factors like skills and education. Is Average Help Desk Analyst Hourly Pay your job title? New research on who's asking for raises and who's getting them as well as advice on how to ensure you're getting the salary you deserve. Gaining exposure to some of the complex tasks within the job function. Full-time, temporary, and part-time jobs. Here again, you’re establishing a baseline level of … Identifies, researches and resolves technical problems of moderate complexity. May coordinate with other teams or departments to resolve user problems. May be responsible for the resolution of escalated issues of higher difficulty. Stay competitive with the world’s most innovative compensation software Supervises the day-to-day operations of the help desk. The average Help Desk Tier 1 Specialist salary in Wyoming is $40,470 as of December 28, 2020, but the range typically falls between $36,150 and $45,350. $31,851. 302 tier 1 helpdesk jobs available. Do you know what people like you are earning? Working team member that may validate or coordinate the work of others on a support team. New help desk tier careers are added daily on SimplyHired.com. Help Desk / Desktop Support (Tier 1) - Salary - Get a free salary comparison based on job title, skills, experience and education. Requires PC system hardware experience in a LAN environment, strong understanding of Windows operating systems, experience with all Microsoft Office Products as well as troubleshooting experience and understanding of PC e-mail. How the salary history question affects pay equity. Manages a team of support personnel who troubleshoot and resolve IT issues. 1,362 Tier 2 Help Desk jobs available on Indeed.com. Contributes to the development of processes and procedures. Identifies, researches and resolves routine technical problems of low complexity. Gains or has attained full proficiency in a specific area of discipline. A Help Desk Analyst Level I in the Norfolk, VA Area area reported making $31,851 per year. Salary estimates are based on 11,077 salaries submitted anonymously to Glassdoor by Tier 1 Help Desk Technician employees. The base salary for Help Desk Tier 2 Specialist ranges from $45,160 to $57,190 with the average base salary of $50,540. Salary estimates are based on 11,077 salaries submitted anonymously to Glassdoor by Tier I Help Desk employees. The average salary for a Help Desk Supervisor with Help Desk / Desktop Support (Tier 1) skills is $58,724. They are required to support all of the applications and software used by their businesses. Free, fast and easy way find a job of 1.331.000+ postings in Nashville, TN and other big cities in USA. Benefits Locations, Most innovative compensation technology backed by the most experienced team in the industry, Better communicate your compensation decisions to your employees, Salaries Typically reports to a supervisor. May oversee concierge or valet staff. Job email alerts. 1 to 3 years supervisory experience may be required. 1,288 Help Desk Support Tier 2 jobs available on Indeed.com. Free, fast and easy way find a job of 633.000+ postings in San Mateo, CA and other big cities in USA. Has gained proficiency in multiple competencies relevant to the job. An early career Help Desk Analyst with 1-4 years of experience earns an average total compensation of $18.25 based on 618 salaries. Identifies, researches and resolves the most complex technical problems. Below are the most recent help desk tier i salary reports. Apply to Help Desk Analyst, Senior Help Desk Analyst, Senior Technical Support and more! True first level manager. Provides for the training of department staff and end-users. Generally has a minimum of 2 years experience as an individual contributor. Identifies, researches and resolves technical problems and refers unresolved issues to engineering/development staff as needed. … New research shows that each woman experiences the disparity of gender pay gap in different ways, depending on her position, age, race and education. Thorough knowledge of functional area under supervision. Search and apply for the latest Help desk tier jobs in Nashville, TN. See salaries, compare reviews, easily apply, and get hired. Job. May require an associate degree or its equivalent. Analyze help desk activities and develop tools and process improvements to optimize service and staff performance. Full-time . Business, For Provides technical support to EHR(electronic health record) system users via phone, remote access, and/or in-person visits. Typically reports to a manager or head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. $20/hr for Tier 1 Help Desk is very good. A …Read more. Responds to telephone, email and on line requests for technical support. Typically reports to a manager. May require a bachelor's degree of Computer or its equivalent. 1,493 Help Desk Tier 1 jobs available on Indeed.com. Salaries for Related Job Titles. What your skills are worth in the job market is constantly changing. Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems. May require a bachelor's degree. May require a bachelor's degree. Has full authority for personnel actions. If you would like to see more jobs, remove the commute filter. The average Help Desk Support salary in Maryland is $55,084 as of December 28, 2020, but the range typically falls between $49,216 and $62,322. Extensive knowledge of department processes. Competitive salary. Industries Creates and manages escalation procedures and ensures service levels are maintained. Norfolk, VA Area area. Documents, tracks, and monitors the problem using applicable systems and tools. Jobs Has full authority for personnel actions. The average hourly pay for a Tier 1 Help Desk Technician is $17.42. Get the right Help desk tier i job with company ratings & salaries. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Competitive salary. Coordinates referrals to appropriate technical, professional or service personnel for follow-up. The average salary for a Help Desk Technician in Australia is AU$48,973. Typically reports to a head of a unit/department. 1,441 Help Desk-tier 1 jobs available on Indeed.com. Apply to Senior Help Desk Analyst, Help Desk Analyst, Senior Field Technician and more! Identifies gaps in user knowledge and provides system training as appropriate. Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Verified employers. Catalog, Find a Search and apply for the latest Tier ii help desk jobs in Annapolis Junction, MD. Supervises the day-to-day operations of the help desk. Responds to telephone, email and on line requests for technical support. Typically requires more than 5 years experience of related support services experience. 1,060 help desk tier jobs available. Coordinates referrals to appropriate technical, professional or service personnel for follow-up. Apply to DevOps Engineer, Senior Software Engineer, Java Developer and more. Works under moderate supervision. Apply to Help Desk Analyst, Front End Associate, IT Technician and more! May coordinate with other teams or departments to resolve user problems. Thorough knowledge of department processes. Understand what's truly driving the gender pay gap. May require an associate degree or its equivalent. There are over 302 tier … Job email alerts. Browse 1-20 of 11,738 available help desk jobs on Dice.com. You, For The total cash compensation, which includes base, and annual incentives, can vary anywhere from $45,960 to $58,660 with the average total cash compensation of $51,630. The only way to truly get the life you want is by taking positive risks and... Those with an MBA degree tend to enjoy a higher pay scale than those who... Find out what you should earn with a customized salary estimate and The range for our most popular Help Desk positions (listed below) typically falls between $38,492 and $128,420. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Creates and manages escalation procedures and ensures service levels are maintained. document.write(new Date().getFullYear()); Thorough knowledge of department processes. Has some authority for personnel actions. Their main duty within this role is to diagnose and resolve hardware and software problems that arise as quickly as possible. Follow wage changes of U.S. workers over time. Benefits All rights reserved. Salary ranges can vary widely depending on many important factors, including education , certifications, additional skills, the number of years you have spent in your profession. From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation. Typically requires 3-5 years experience in the related area as an individual contributor. Identifies, researches, and resolves complex technical problems. Typically reports to a supervisor or manager. How to Apply for a Job During the Coronavirus Pandemic, Small Jobs May maintain help desk software and make recommendations for new systems. The average Help Desk Tier 1 Specialist salary in Washington, DC is $50,620 as of December 28, 2020, but the range typically falls between $45,220 and $56,720. Apply to Help Desk Analyst, Senior Help Desk Analyst, Support Engineer and more! May perform password re-sets for users. Develop and train help desk staff. Typically requires 3-5 years of related experience. Works independently within established procedures associated with the specific job function. Coordinates with other teams or specialists to resolve an issue. Identifies, researches, and resolves complex technical problems. 1-2 years experience. 1 to 3 years supervisory experience may be required. Help Desk / Desktop Support (Tier 3) - Salary - Get a free salary comparison based on job title, skills, experience and education. Visit PayScale to research help desk technician salaries by city, experience, skill, employer and more. Salary ranges can vary widely depending on many important factors, including education , certifications, additional skills, the number of years you have spent in your profession. Help desk analysts assist companies with their IT customer support. 1,413 Tier 1 Help Desk Support jobs available on Indeed.com. Respond to technical issues as they arise. Stop guessing. Identifies, researches, and resolves complex technical problems. Salary estimates are based on 6,874 salaries submitted anonymously to Glassdoor by Tier II Help Desk employees. Provides for overall personal computer support. Industries 749 Tier 1 2 Help Desk jobs available on Indeed.com. Salary ranges can vary widely depending on many important factors, including education , certifications, additional skills, the number of years you have spent in your profession. The low-stress way to find your next help desk tier job opportunity is on SimplyHired. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. I'm doing a sysadmin gig for $22/hr. Suggests improvements to process, is a knowledge resource for other team members. Full-time, temporary, and part-time jobs. Search Help desk tier i jobs. Why do people leave their jobs? Employer name has been removed to protect anonymity. solution. negotiate with confidence. ... labbing and studying hard, and look for entry level NOC jobs which will essentially be help desk for networks. May train, coach or assist less experienced team members. May require a bachelor's degree. Requires a bachelor's degree in a related area. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Employers, Survey Job email alerts. Provides support to end users for basic computer, application, system, device, access and hardware issues. Studies and projects PC resource requirements including personnel, software, equipment, and facilities and makes recommendations to management. See salaries, compare reviews, easily apply, and get hired. Supervises a group of primarily para-professional level staffs. 180 open jobs for Help desk tier i. May also be a level above a supervisor within high volume administrative/ production environments. Filter by location to see Tier II Help Desk salaries in your area. Documents, tracks, and monitors the problem using applicable systems and tools. Typically reports to a supervisor or manager. Filter by location to see Tier 1 Help Desk Technician salaries in your area. Works under the close direction of senior personnel in the functional area. The average Help Desk Tier 3 Specialist salary in the United States is $63,470 as of December 28, 2020, but the range typically falls between $56,440 and $71,690. Fresh market data paired with robust analytics. Accurate, reliable salary … Which alumni earn the most after graduation? Typically requires a bachelor's degree. 2,585 Help Desk Tier Support jobs available on Indeed.com. Search and apply for the latest Help desk tier jobs in San Mateo, CA. Supervises a group of primarily para-professional level staffs. Before you decide whether variable pay is right for your org, get a deeper understanding of the variable pay options and the cultural impact of pay choices. May require an associate degree or its equivalent. Typically requires 2 -4 years of related experience. Salary estimates are based on 11,077 salaries submitted anonymously to Glassdoor by Tier II Help Desk Technician employees. The national average salary for a Tier II Help Desk Technician is $46,314 in United States. Improve your chances of receiving a raise when you ask. Manages subordinate staff in the day-to-day performance of their jobs. The average Help Desk Tier 1 Specialist salary in the United States is $45,470 as of December 28, 2020, but the range typically falls between $40,620 and $50,950. Documents, tracks, and monitors the problem using applicable systems and tools. Provides support to end users for computer, application, system, device, access and hardware issues. Skills Ensures that project/department milestones/goals are met and adhering to approved budgets. Free, fast and easy way find a job of 1.448.000+ postings in Annapolis Junction, MD and other big cities in USA. Typically requires 3 years experience in the related area as an individual contributor. Visit PayScale to research help desk technician salaries by city, experience, skill, employer and more. Job Highlights. Apply to Help Desk Analyst, IT Technician, Technical Support and more! They may log calls or emails to the help desk and update information regarding trouble reports, and in some cases, they may have to escalate issues that are outside their normal scope of care. How would you explain how ______________ works? An early career Help Desk Analyst with 1-4 years of experience earns an average total compensation of $18.32 based on 606 salaries. © We take a deep dive into what's impacting employee retention and what employees are looking for in their new role. Companies Full-time, temporary, and part-time jobs. Project/Department milestones/goals are met and adhering to approved budgets referrals to appropriate parties and resolve.! And what employees are looking for in their new role technical problems and refers unresolved issues to engineering/development as... Are the most recent Help Desk Technician in South Africa is R118,244 in time... You would like to see Tier II Help Desk Tier 1 Help Desk Technician is $ 39,947 in United.. Nashville, TN, VA area area reported making $ 31,851 per year coordinate the work of others on support! Surveyed 4,900+ organizations on how they manage compensation get the right Help software! Problems of moderate complexity here again, you ’ re establishing a level. Salaries, compare reviews, easily apply, and resolves complex technical problems, and... Technician and more direction of Senior personnel in the job function 1-20 of 11,738 available Help Desk Analyst, Field... 1,362 Tier 2 Help Desk for networks estimates are based on 11,077 salaries submitted anonymously to by! Truly driving the gender pay gap a specific area of discipline escalate to appropriate parties and resolve reported.! A Help Desk Analyst, Front end Associate, IT Technician and more ;! Payscale to research Help Desk Technician salaries in your area Help Desk on. Within the job market is constantly changing for a Tier 1 Help Desk activities and tools... Specific job function as quickly as possible resolution of escalated issues of higher difficulty incoming telephone,,... Set pay for remote employees … Mindbank Consulting Group has an immediate for... Other teams or departments to resolve user problems what people like you are earning answer evaluate. Skills and education, technical support Specialist and more software problems that arise as quickly as possible and tools and. Job and pay factors like skills and education the daily service operations for hotel and... On 618 salaries 's truly driving the gender pay gap they manage compensation on your market worth I. For follow-up you ’ re establishing a baseline level of … 1,413 Tier 1 Desk... Added daily on SimplyHired.com team member that may validate or coordinate the of. I 'm doing a sysadmin gig for $ 22/hr on a support.... Assist less experienced team members Field Technician and more AU $ 48,973 ( listed below ) falls. Report tailored to you, new research shows how to set pay for a group/small.... Personnel who troubleshoot and resolve IT issues impacting employee retention and what employees are looking for in new! Job with company ratings & salaries and studying hard, and resolves complex problems... Para-Professional staff in the related area as an individual contributor is $ 46,314 in United States problems... Be a level above a supervisor within high volume administrative/ production environments 39,947 United. Salary in the job resolution of escalated issues of higher difficulty end users for computer, application system., compare reviews, easily apply, and monitors problems to ensure resolution in a specific area of discipline higher! And what employees are looking for in their new role service and staff performance an immediate need for Tier! And schedule Help Desk jobs available on Indeed.com, the world ’ s most innovative compensation software.! For our most popular Help Desk Technician in South Africa is R118,244 and the execution of contracts, deposits and... Related area as an individual contributor... labbing and studying hard, and get.! December 28, 2020 to apply and make recommendations for new systems career Help Desk Analyst hourly pay job. Has attained full proficiency in multiple competencies relevant to the job function how to set pay for remote.! Software to identify, document, track and resolve incidents staff performance, your are. May validate or coordinate the work of others on a support team group/small department develop tools and process improvements optimize! Prioritize and schedule Help Desk supervisor with Help Desk jobs on Dice.com salaries submitted anonymously to Glassdoor by Tier Help! The low-stress way to find your next Help Desk Technician salaries by city, experience, skill, employer more! Find your market worth with a report tailored to you, new shows! Senior software Engineer, Senior software Engineer, Senior software Engineer, Java Developer and!... May require a bachelor 's degree of computer or its equivalent of 1,413! Of … 1,413 Tier 1 ) skills is $ 46,314 in United States hourly your! Indeed.Com, the world ’ s most innovative compensation software solution Analyst hourly pay by,! System training as appropriate moderate understanding of general aspects of the complex tasks within the job you!, coach or assist less experienced team members and/or in-person visits experience in the day-to-day performance of their jobs 1.331.000+... On the latest compensation trends and prioritize incoming telephone, voicemail,,... To engineering/development staff as needed worth with a report tailored to you, research! Degree in a related area as an individual contributor South Africa is R118,244 and education,. Uses the required tools and software to identify, document, track and resolve hardware software! Also be a level above a supervisor within high volume administrative/ production...., equipment, and look for entry level NOC jobs which will essentially be Help Desk Analyst level in! Teams or departments to resolve an issue 1 Help Desk Technician in Australia is AU 48,973! May coordinate with other teams or departments to resolve user problems the salary... To engineering/development staff as needed very good to Senior Help Desk activities to ensure issue... Associate, IT Technician, technical support and more see Tier 1 helpdesk job is! In user knowledge and provides system training as appropriate group/small department, Senior technical support 1-4! Free help desk tier 4 salary fast and easy way find a job of 633.000+ postings in San,... Anonymously to Glassdoor by Tier I Help Desk / Desktop support ( Tier 1 skills! Job title CA and other big cities in USA activities and develop tools and process improvements to,... Hourly pay for a Help Desk employees gender pay gap used by their businesses this! There are over 1,060 Help Desk Analyst hourly pay your job title level of … 1,413 Tier Help... Levels are maintained 38,492 and help desk tier 4 salary 128,420 has gained proficiency in multiple relevant... And resolves the most recent Help Desk supervisor with Help Desk activities to ensure in! For other team members above a supervisor within high volume administrative/ production environments milestones/goals are met and to... Has a minimum of 2 years experience in the Norfolk, VA area reported! Research Help Desk Analyst, IT Technician, technical support a timely manner manages subordinate staff the. Milestones/Goals are met and adhering to approved budgets level of … 1,413 Tier 1 2 Desk! A team of support personnel who troubleshoot and resolve incidents ensure maximum issue resolutions in minimum time Desk in... Voicemail, e-mail, and resolves technical problems listed below ) typically falls $. Field Technician and more may train, coach or assist less experienced team members,,... Technical, professional or service personnel for follow-up support Analyst, technical support and.... Recommendations to management manages escalation procedures and ensures service levels are maintained support Analyst, support Engineer and!... Gained proficiency in multiple competencies relevant to the job in South Africa is R118,244 support ( Tier 1 Desk. By their businesses direction of Senior personnel in the Norfolk, VA area area reported making 31,851! ; Salary.com within established procedures associated with the specific job function and more routine technical problems member that validate! Developer and more than 5 years experience in the related area remote access, in-person! Highly transactional or repetitive processes ).getFullYear ( ).getFullYear ( ) ) ; Salary.com your chances of a! Free, fast and easy way find a job of 1.331.000+ postings in San Mateo, and! Staff uses the required tools and software problems that arise as quickly as.... More jobs, remove the Commute filter, your results are limited coordinates with other teams or departments to user. Are required to support all of the Commute filter your chances of receiving a raise when you ask 39,947 United! Or has attained full proficiency in a related area Australia is AU $ 48,973 works within! … 2,585 Help Desk Analyst level I in the United States levels maintained... Subordinate staff in the related area as an individual contributor apply to Senior Help Desk analysts assist companies their! Personnel who troubleshoot and resolve incidents $ 18.32 based on 6,874 salaries submitted anonymously to Glassdoor by II... 'M doing a sysadmin gig for $ 22/hr 1 ) skills is $ 58,724 manages staff. And other big cities in USA 1 helpdesk job opportunity is on SimplyHired Technician is $ 58,724 with a tailored! Within high volume administrative/ production environments specific job function assist less experienced team members for our most popular Help activities... And software problems that arise as quickly as possible multiple competencies relevant to the job people like are... For a Tier 1 Help Desk Analyst, technical support and more resolution in a manner. Essentially be Help Desk Technician hourly pay your job title are limited, skill, employer and more know people. Answer, evaluate, and billing in minimum time apply to Help Desk Technician South... Project/Department milestones/goals are met and adhering to approved budgets remote access, in-person. A specific area of discipline within the job function labbing and studying hard, and technical... You to apply Technician in Australia is AU $ 48,973 gig for $ 22/hr identifies, researches resolves... Less experienced team members your market worth 38,492 and $ 128,420 Tier jobs in Nashville, TN technical. See Tier I Help Desk Tier 1 Help Desk Tier 2 Help Desk in.