Where I used to get Kia’s and Ford’s from Europcar I now get BMW 1 series and Audi’s from Sixt which are all basically brand new. Waste of time. This review is the culmination of 9 months of irritation with this company, which I will never use again. Honestly have no idea how the number of bad reviews on here are so high. Annoyed that we used this as a one off instead of zipcar but never again. It doubled the price.But I did realize this, only once at the desk (Bristol airport) which is far from the actual airport terminal. We were founded in 1912 and have brought the past century of experience and knowledge into everything that we do today. I believe they’re staff work on some sort of commission/incentive and this show they rob us for out hard earned money. The tail-lift was broken and we couldn't open the back of the van.Beware, when you arrive you will then be told you need to pay another £26, this is in case you get a stone chip or puncture, if you don't pay the £26 they charge you £1,000 for a puncture or stone chip according to the staff. Thought they'd be good as they're reputable. Do not rent a car from sixt! A free inside look at company reviews and salaries posted anonymously by employees. I booke a car in Faro 10-17th December. Of course, I was wrong to believe so.The price excludes any insurance at all and I supposedly missed the step in the app to add the insurance... (I'm not blind). I moved house with no issues and it was returned prior to the allocated time and the keys were dropped through the dropbox out of hours service they offer.Two weeks later I receive an email claiming the van had been damaged, which I was shocked to receive as the van was checked over before I dropped off the keys and vehicle was never left unattended during the hire period, therefore this must have been done on their premises after dropping the van back. WOW! Sixt Rental Cars ranks 153rd among Car Rental sites. There are so many reasons why you would want to book a car rental with Sixt.First there is the rental car selection.You can take your pick of thousands of fleet and reserve that vehicle for one day, two days or even a week or more. Here For You During COVID-19 NEW! Received an upgrade car free of charge. The car was unclean inside - in a covid work I think this is appalling. So once you're there you are kind of stuck.Then the customer service...The agent didn't make any efforts to be understandable. The car from Sixt in Lisbon rented to me had many scratches, damages (some of them were listed in their original report). They offered Hassle free rental with Visa Debit card. Hidden charges etc. I emailed them on several occasions. They have done this to me and a family member and now a friend, can’t believe they get away with it and still are!Eg. perfect english speaking. The only offer was a van 2 days later! Do not rent a car from sixt! Thought they'd be good as they're reputable. This was not a mistake. On the way back, the engine caught smoke and we had to abandon car in danger of catching fire. Harassing emails after rental even after explaining the issue satisfactorily. You’ll pay £450 for a car for 2 days, that’s £150 for the car rental, and £300 security deposit. We weren't disappointed, though we did have to queue for 15-20 minutes at the desk when picking up the car. To be fair to SixT Albania airport, they were easily reachable and happened to have a driver in Montenegro who reached us in an hour and a half to replace the car and ensured we don't miss our plane. Sixt’s subscription service works the same way as most of its standard dealership-based competitors: Complete the sign-up process, during which Sixt will check your driver record and credit. Recent recommendations regarding this business are as follows: "Do not rent a car from Sixt Lisbon or Sixt Faro, choose an other … I then had to pay extra money to hire from another company at short notice.Eventually I got my money back but I will never use this company again and I would not recommend it to family and friends.... avoid, avoid avoid!! After I returned home I noticed that this company had taken more than the agreed contract. From the moment of checking online for information to the moment of leaving the shuttle at the airport! My English is not bad but even after asking him to repeat many times he kept speaking really fast (a good British English but for foreigners, you can make some effort, just slowing down would have been enough). I paid for the car on my credit card. Having used this company in the past with no issues I thought to continue using their service to move house recently.I hired a van for the day, did the regular checks and read through the previous damage report before signing the car out, there were a number of issues/damages that were all recorded. Rented a car in Albania, drove to Montenegro. I booke a car in Faro 10-17th December. The best experience ever. They are THIEVES because after a hundred emails of fighting this, they still won’t give my money back. Terrible service and overpriced. 20 mins before I was due to pick up the van to move house someone from the company phoned to say I couldn’t have the van as the person who hired it the day before had extended their hire!!!! Europe - Sixt Car Rental? I recently rented a car at Bordeaux airport.I picked up the towards the end of the day.As it was already dark and the parking lot poorly enlightened I was told by the Sixt attendant to check the car the following day.As I was attending a funeral the following morning I inspected the car by midday and noticed a scratch on the front headlight.Despite notifying Sixt upon my return and sending the photo of the damage Sixt nevertheless charged me 1 500 Euros for a damage which clearly already existed. Terrible company. Queen says : The car has been cleaned and disinfected in front of us. They will then send you an invoice days after you return the car, where the whole rental adds up to £450, so they return NOTHING.They charged us for things like, insurance, we were told this was included when quoted and when WE INSERTED OUR CARDS TO PAY! Genuinely amazed by how many low reviews there are! I will never rent with Sixt again and you shouldn't!In short:- Price you see, double it, you got the price you will actually pay. Alex's rating of their experience of Sixt: (1/5) on 22 October 2019 We decided to pay a bit more to avoid the rip-off merchants and very long queues at the airport. Thank you.Ciarán Broadbery, SIXT VICTORIA LONDON - Hidden costs, charged me £178 without explanation or a method of contacting. Couple this with a van that looked like it recently returned from a Safari was not a good start. They added a charge for £70 for ‘special location’ - I was told go to Heathrow to pick it up....... they didn’t mention it would cost £70 to collect it from there as it’s a ‘special location’ - they add another £22 a day In total, they manipulated the invoice to show that I used £450 or products and services when I only agreed to them taking £150 from me for it. This was not a mistake. I hired a car and had an agreed price. Jobs; ... United Kingdom - All Cities - England - Birmingham, UK Area - Bristol, UK Area - Guildford, UK Area - London, UK Area - Manchester, UK Area - Reading, UK Area To be fair to SixT Albania airport, they were easily reachable and happened to have a driver in Montenegro who reached us in an hour and a half to replace the car and ensured we don't miss our plane. Absolute disgraceful company with lack of empathy and customer care avoid at all costs I had booked hire however due to circumstances cancelled in advanced proceeded to charge for rental anyway stating they incurred costs. Terrible service, overpriced and hidden charges. perfect english speaking. Be the first to recommend Sixt rent a car UK. Hidden charges etc. Makes me think only the people with negative experiences bother to go to TrustPilot to review. Appalling!Charged the wrong amount and so cancelled the credit payment. A free inside look at company reviews and salaries posted anonymously by employees. © 2021 Trustpilot, Inc. All rights reserved. Join the 1,525 people who’ve already reviewed Sixt. Tried to pay the balance but there online Oban bank transfer did not work.They put the case with a credit company who charged another 100 euros for the Emil and when I tried to pay them guess what the credit link did not work !Sixt said debt had been passed on and not there concern Cold ruthless incompetence despite my efforts to clear the debt steer well clear Many other rent a car companies out there. I was moving house that day, it was not an option!! Jobs. My daughter hired a Sixt vehicle on New Years day from the Leeds branch, to get back to London for her work at ITN. Alamo, no problem so far. BEWARE! Secondly when we get there, there's a pretty long line. However as others have found out their phone lines are not operational due to "force majeur" reasons aka pandemic panic!. ... over a hundred quid a day!! I hired and paid for a van 3 weeks prior to moving house. Honestly have no idea how the number of bad reviews on here are so high. Worst company ever dealt with! I then had to pay extra money to hire from another company at short notice.Eventually I got my money back but I will never use this company again and I would not recommend it to family and friends.... avoid, avoid avoid!! Sixt.com / Sixt Rent a Car — rental car deduct from deposit. We could have driven this van through a wall and you wouldn't have been able to see the difference, just about every panel on the van was dented or scratched.It's a Never Again for me Sixt, although I don't see you being around for too long if you don't improve things quickly.VERY VERY POOR Shane Turner. Saw some negative reviews about them on charges after return for damages etc and am quite apprehensive now. Overview Sixt Rental Cars has a consumer rating of 1.29 stars from 48 reviews indicating that most customers are generally dissatisfied with their purchases. Rude and slow staffWill definitely be sticking to zipcar from now on and it makes you realise what a great service that is in comparison. I cannot recommend them enough. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I was treated with the upmost respect and courtesy. I asked for a manager, no manager in the whole of the UK was available. I don’t doubt that there are probably bad example, maybe bad branches or bad staff but on the whole I find Sixt far better than the other companies. Haven't used them since (preferring Hertz and Europcar) and will never use them again. They are not actually cheaper but clever enough to trick you. However as others have found out their phone lines are not operational due to "force majeur" reasons aka pandemic panic!. Everything was clearly explained by a very professional team led by Ricardo Rodrigues Ramos. Thinking we had seen the worst of Sixt we went about our day, but no, there was another surprise waiting for us. Ratings and reviews have changed. It is our hope that our employees learn many aspects of the industry and enjoy the benefits we offer; we are happy to know that you have benefited from this. Makes me think only the people with negative experiences bother to go to TrustPilot to review. Sixt UK: Quality Car Rentals at a Discount. I hired a car and had an agreed price. Saw some negative reviews about them on charges after return for damages etc and am quite apprehensive now. | Read 21-40 Reviews out of 1,525 Answer 1 of 47: Hi guys, Wondering if there are any reviews on Sixt Car Rental? Staff at the showroom said all was fine, didn't check the car. Terrible service, overpriced and hidden charges. For small car ... don’t use them !!! They added a charge for £70 for ‘special location’ - I was told go to Heathrow to pick it up....... they didn’t mention it would cost £70 to collect it from there as it’s a ‘special location’ - they add another £22 a day In total, they manipulated the invoice to show that I used £450 or products and services when I only agreed to them taking £150 from me for it. I guess in the end it was just to succeed in making me believe there no other option than to pay the minimum insurance (he tried to get more but didn't get it). I contacted sixt to say there was no chance I was in the area when said fine was issued they still automatically took the fine payment out of my account aswell as a £50 admin fee! I explained this to their claims/damage department that there is no way such a large damaged occurred when it was in my possession and they were adamant that I had to pay over £600+ for repairs, regardless of whether this happened on their property or not (as they claimed you are still liable until the van is checked the next working day - but I get notified weeks later). The day before I changed my time to an hour earlier pick up and all was confirmed for pick up at earlier time of 9.30 the next day. I’m still fighting this fine with sixt and getting no where. I emailed them on several occasions. First of all it's not near most "real" rental car company locations at DIA, but way off property. Your experience can help others make better choices. They are THIEVES because after a hundred emails of fighting this, they still won’t give my money back. We then left the Sixt yard at Temple meads bristol and set on our way to Exeter. Genuinely amazed by how many low reviews there are! Harassing emails after rental even after explaining the issue satisfactorily. Good/Bad? I guess in the end it was just to succeed in making me believe there no other option than to pay the minimum insurance (he tried to get more but didn't get it). I paid for the car on my credit card. Now it's easier to find great businesses with recommendations. Where I used to get Kia’s and Ford’s from Europcar I now get BMW 1 series and Audi’s from Sixt which are all basically brand new. His assistant Daniel was most professional. I asked for a replacement, they had none. You’ll pay £450 for a car for 2 days, that’s £150 for the car rental, and £300 security deposit. I moved house with no issues and it was returned prior to the allocated time and the keys were dropped through the dropbox out of hours service they offer.Two weeks later I receive an email claiming the van had been damaged, which I was shocked to receive as the van was checked over before I dropped off the keys and vehicle was never left unattended during the hire period, therefore this must have been done on their premises after dropping the van back. It seemed they were trying to get me to pay for the other damages already on the van and this new one that I categorically did not do. The car was unclean inside - in a covid work I think this is appalling. However, since then, after many complaints about a faulty car, the dangerous situation we were left in and the fact that we ended up abandoned in the middle of nowhere, we have not had our money back or any compensation. I asked for a replacement, they had none. The branches always seem slick, branded and customer service is generally very good. I explained this to their claims/damage department that there is no way such a large damaged occurred when it was in my possession and they were adamant that I had to pay over £600+ for repairs, regardless of whether this happened on their property or not (as they claimed you are still liable until the van is checked the next working day - but I get notified weeks later). I contacted sixt to say there was no chance I was in the area when said fine was issued they still automatically took the fine payment out of my account aswell as a £50 admin fee! His assistant Daniel was most professional. Even if you return the car in perfect condition with full petrol, they will add additional services that you havnt agreed to, and it will be reflected in the final invoice to show you are due nothing back. After I returned home I noticed that this company had taken more than the agreed contract. Since receiving the invoice we have some questions as we believe we have been overcharged. All rights reserved. I too have found Sixt to be more expensive than the others. Consumers complaining about Sixt Rental Cars most frequently mention credit card, rental car and customer service problems. They will take a security deposit BUT YOU WONT GET IT BACK! I don’t doubt that there are probably bad example, maybe bad branches or bad staff but on the whole I find Sixt far better than the other companies. Hire car was black car in question is red? The alternative is an email but I notice that others have had no luck with getting a response. Sixt Stansted staff – excellent! They will then send you an invoice days after you return the car, where the whole rental adds up to £450, so they return NOTHING.They charged us for things like, insurance, we were told this was included when quoted and when WE INSERTED OUR CARDS TO PAY! 20 mins before I was due to pick up the van to move house someone from the company phoned to say I couldn’t have the van as the person who hired it the day before had extended their hire!!!! | Read 61-80 Reviews out of 1,505 A great team. I hired and paid for a van 3 weeks prior to moving house. Even if you return the car in perfect condition with full petrol, they will add additional services that you havnt agreed to, and it will be reflected in the final invoice to show you are due nothing back. Haven't used them since (preferring Hertz and Europcar) and will never use them again. The absolute best car rental service I have ever had! Tried to pay the balance but there online Oban bank transfer did not work.They put the case with a credit company who charged another 100 euros for the Emil and when I tried to pay them guess what the credit link did not work !Sixt said debt had been passed on and not there concern Cold ruthless incompetence despite my efforts to clear the debt steer well clear Many other rent a car companies out there. Waste of time. ! I got a good rate from them and am thinking of using them. They have done this to me and a family member and now a friend, can’t believe they get away with it and still are!Eg. We booked Renault Captur (compact SUV) and received an upgrade - Renault Kadjar (full size SUV). Hi there, thank you for leaving us a review. Seeing that travel and tourism is a 24/7 operation, some locations are open for extended hours to … The only offer was a van 2 days later! I’m still fighting this fine with sixt and getting no where. Sixt are a premium brand company that seem to have significantly better cars than any other company but at pretty much the same prices. Sixt was first mentioned on PissedConsumer on Dec 11, 2012 and since then this brand received 287 reviews.. Sixt ranks 91 of 354 in Rentals category. I asked for a manager, no manager in the whole of the UK was available. Appalling!Charged the wrong amount and so cancelled the credit payment. Moving forward I’ve told them multiple times their number plates have been cloned and they’re not interested in reporting the matter I’ve since been sent photo evidence from Southwark council where the fine was issued and the colours of the cars are totally different. Number, Sixt car Hire reviews: 1.5/5 664 Sixt reviews staff on! Had taken more than the agreed contract paid the double.I think it 's a pretty line. Get it back!!!!!!!!!!!!!! If it was not a good start now it 's not near most `` real '' rental car the! 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